# Benner Sompo



# benner-sompo-inserir-andamentos

### **<span class="align-center" style="color: rgb(0, 0, 0);">1 Descrição do processo</span>**

#### <span class="align-center" style="color: rgb(0, 0, 0);">**1.2 Programas e Aplicações**  
</span>

<table border="1" id="bkmrk-nome-do-sistema-url-" style="width: 100%; border-collapse: collapse; height: 64.125px;"><colgroup><col style="width: 50.0508%;" width="60"></col><col style="width: 49.9492%;" width="81"></col></colgroup><tbody><tr style="height: 37.375px; background-color: rgb(41, 127, 213);"><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**Nome do Sistema**</span>

</td><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**URL**</span>

</td></tr><tr style="height: 26.75px;"><td style="height: 26.75px;">**<span style="color: rgb(0, 0, 0);">Benner</span>**

</td><td style="height: 26.75px;"><span style="color: rgb(0, 0, 0);">https://benner.sompoconsumer.com.br/JURIDICO/Login?ReturnUrl=%2fJURIDICO%2f%3f</span></td></tr></tbody></table>

### <span style="color: rgb(0, 0, 0);">**2 Detalhamento do Processo**</span>

#### <span style="color: rgb(0, 0, 0);">**2.1 Robô**</span>

<table border="1" id="bkmrk-" style="border-collapse: collapse; width: 100%; height: 3027.33px;"><colgroup><col style="width: 99.8765%;"></col></colgroup><tbody><tr style="height: 29.7969px;"><td style="height: 29.7969px;">**<span style="color: rgb(0, 0, 0);">2.1 - Sistema</span>**  
</td></tr><tr style="height: 403.781px;"><td style="height: 403.781px;"><span id="bkmrk--1" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 362px;">![](https://lh7-us.googleusercontent.com/1rzT2Dr182hRmDPw4mLwgMV4OjUkJ-GVhQw8Jqr_nPNAa_2Zw5Me69Tatv77acB6cdqiXBbyR7ZA5q-M9kfq3LVusDKQLqE8dMj1hqkSeZ35Z68tjxJ6re6tA1RvrzC_UKTpG7kk9PpZwGReik_myQ)</span></span></span>**<span style="color: rgb(0, 0, 0);">  
</span>**

<span style="color: rgb(0, 0, 0);">****Ação:**** Para dar início ao processo de protocolo, será necessário acessar o sistema ****[Benner Sompo](https://benner.sompoconsumer.com.br/JURIDICO/Login?ReturnUrl=%2fJURIDICO%2f%3f).****</span>

</td></tr><tr style="height: 29.7969px;"><td style="height: 29.7969px;">**<span style="color: rgb(0, 0, 0);">2.2 - Login</span>**</td></tr><tr style="height: 320.781px;"><td style="height: 320.781px;"><span id="bkmrk--2" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 279px;">![](https://lh7-us.googleusercontent.com/uN5jRTMuFPWmrGi64560J-5BMmo0OLCruuBQ8UGSO8VGGsikkaOrfPjyq8M89kD6c1lQ0VIMezm90pmCDkKlMVAzGyC7WzypahkRLQInMezqBRCWGoUr6C8jH-P15056Sh70xBOETQCElvzkkFBD6A)</span></span></span>**<span style="color: rgb(0, 0, 0);">  
</span>**

<span style="color: rgb(0, 0, 0);">****Ação:**** No sistema, iremos inserir as credenciais informadas e em seguida clicar em ****“Acessar”.****</span>

</td></tr><tr style="height: 29.7969px;"><td style="height: 29.7969px;">**<span style="color: rgb(0, 0, 0);">2.3 - Acesso</span>**</td></tr><tr style="height: 237.781px;"><td style="height: 237.781px;"><span id="bkmrk--3" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 196px;">![](https://lh7-us.googleusercontent.com/9mUMhh4nl3j7dXFPRpbal-gyU1RDgxwzM7tC4qFVwKxdyZ1ohdJbsoDyrLem6BkvB21wYc6-YXpXcbqeC4JaAy6wmNA4KHitM5-27CcVRkOw5hqHWpw3N2_pVi1Yp7JSlt_TUD2HTRAgdEq_3QTIRg)</span></span></span>**<span style="color: rgb(0, 0, 0);">  
</span>**

<span style="color: rgb(0, 0, 0);">****Ação:**** Feito isso, estaremos no sistema.</span>

</td></tr><tr style="height: 181.781px;"><td style="height: 181.781px;"><span id="bkmrk--4" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 208px; height: 140px;">![](https://lh7-us.googleusercontent.com/AxgBt72NcaBZ7sn7CWBnp9NSN1WPfTiVNMxV9BB__x6vrmmCFv3SpoNiBfAAIt1mkbW0LnmORgHgRtjhvBwwCrjy0pul4uieQ-XhftsD2bUVf31yaM9FYbiEcwjEIddnoo_-OTbV_YNj-qd_LxM6sg)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">No sistema, iremos clicar sob a opção </span>**<span style="color: rgb(0, 0, 0);">**“Pasta”**</span>**

</td></tr><tr style="height: 145.781px;"><td style="height: 145.781px;"><span id="bkmrk--5" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 104px;">![](https://lh7-us.googleusercontent.com/O-MLmEWYFasJa44WuZsofm1xLicp4EL_GugBhkPlNS8lHkSg1ovOxeBUkrKwna8pyMLS4UfcWKY1cv7lQAqhbz6RPoYsqWeuZwDRuLTGz7UDJItnx_Y0mvHnrL0tm4T0XleZgDGm5wH1dCtKigkUWQ)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Na aba de pasta, podemos buscar tanto pelo</span>**<span style="color: rgb(0, 0, 0);"> **“Número do processo”** </span>**<span style="color: rgb(0, 0, 0);">quanto pela </span>**<span style="color: rgb(0, 0, 0);">**“Pasta”.**</span>**

</td></tr><tr style="height: 91.7812px;"><td style="height: 91.7812px;"><span id="bkmrk--6" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 50px;">![](https://lh7-us.googleusercontent.com/o3xuv1QJXr-EAHgQZtHh6QQwhbd0EcmJc-baIBIoTX0eimUVPhU9j_AiKR9339S4nIjBMDwt9BTA1Ezvw_uklsbUsbieZcESvITe_ihUvcY4G12dB1NeQVnnW0mWdfhLRv0Cda5BSLXIJs0O3avdrw)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Com a pesquisa feita, basta clicar sob o numero da pasta do processo.</span>

</td></tr><tr style="height: 239.781px;"><td style="height: 239.781px;"><span id="bkmrk--7" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 198px;">![](https://lh7-us.googleusercontent.com/AykPWOYwB9mDJVE27i3KIgh98IK5s2CUUIAtjrOzD3XcMf1u8dho62qsMrI3toAltgekTNZqc-BzsNNeuUw0NzD8dMrB-GIzFyqrcaJ5nqjSuKio66kTxQmSwH9EjxX6EwZzEHfdpM2sgUBdtV_MvA)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Nos dados do processo, iremos até a opção</span>**<span style="color: rgb(0, 0, 0);"> **“Andamentos”** </span>**<span style="color: rgb(0, 0, 0);">e iremos clicar em</span>**<span style="color: rgb(0, 0, 0);"> **“Novo”**</span>**

</td></tr><tr style="height: 158.781px;"><td style="height: 158.781px;"><span id="bkmrk--8" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 117px;">![](https://lh7-us.googleusercontent.com/m-MlhYnkmAmOWh7a1QzOGlHOYD7Onyo8abvrISjgugAjF74rfN654MJHIhm1EJqdtV58S_sNYG4yIYrIj2NdPltiltHQmzmJyu218pFP6cfiweRU9iSm9Gcikppvv4RoH3aYg-s8sxRLO_Jy7bzM1A)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">No pop-up aberto, iremos inserir o</span>**<span style="color: rgb(0, 0, 0);"> **“Data do andamento”** </span>**<span style="color: rgb(0, 0, 0);">do documento</span>.

</td></tr><tr style="height: 257.781px;"><td style="height: 257.781px;"><span id="bkmrk--9" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 216px;">![](https://lh7-us.googleusercontent.com/UqbaGxZbrLjnJVNeL_omjBiKF52pE5iXke7fZcMN5Ef0yR0bsv8tOj-xRMVP-cObwh6s18O6aBqn4EWlycAKyiQpKSpBXeT7XBPxPJ5TW4ZD50obvOneXPYnmaXPLaq6rnT19FdDZrGkkZZJ-VeABQ)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Após isso, iremos inserir o</span>**<span style="color: rgb(0, 0, 0);"> **“Andamento”.**</span>**

</td></tr><tr style="height: 256.781px;"><td style="height: 256.781px;"><span id="bkmrk--10" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 329px; height: 215px;">![](https://lh7-us.googleusercontent.com/WEhl9xBxmhjjdAF4k8BqByv-dKf7KGqSgM4wLLu0rBItK_tg4mYj7lWzGOpSPyfKP6lRm1DM6p58N1ERdgBbdC0OWbzeHtzp2-xsSf_83G_nIjCHKK2mR2_wW7j11ebiNM6QacvTPejRZ3HfHfigEQ)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Feito isso, iremos inserir as</span>**<span style="color: rgb(0, 0, 0);"> **“Observações”** </span>**<span style="color: rgb(0, 0, 0);">do andamento.</span>

</td></tr><tr style="height: 239.781px;"><td style="height: 239.781px;"><span id="bkmrk--11" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 291px; height: 198px;">![](https://lh7-us.googleusercontent.com/R31cdzytQcc6aYv9rUc4d-nLkscGid14z7CjVslOcfJPzzJhBM3jy19ISjU-Yp1fkRcO74wX_rZCLF4WoUvOhVSXwzb4gfUalM3uE0hxHeq0Ds3JSfJTd3HevzFKJjI31hWWQdmiKaydt0jl0wN1DQ)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);"> Com o andamento preenchido, basta clicar em</span>**<span style="color: rgb(0, 0, 0);"> **“Salvar”** </span>**<span style="color: rgb(0, 0, 0);">ou em </span>**<span style="color: rgb(0, 0, 0);">**“Salvar/Novo”**</span>**<span style="color: rgb(0, 0, 0);"> em caso de possuir mais um documento.</span>

</td></tr><tr style="height: 217.781px;"><td style="height: 217.781px;"><span id="bkmrk--12" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 176px;">![](https://lh7-us.googleusercontent.com/UZt4TSCaml3bwXxvxZUx32v73QRshTpRzy8mkKBkxQXVOw0rcJ_zqcdSgDluxFqOx1NML_nGhk64extDdZGNe2xGn-gIBEb88gvH6w4x9Qu3GJvWgXxgrBCPMdoXuwkci7nee40D4pbN2tRDtCDmxQ)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Nos dados do processo, iremos até a opção</span>**<span style="color: rgb(0, 0, 0);"> **“Documentos”**</span>**<span style="color: rgb(0, 0, 0);"> e iremos clicar em</span>**<span style="color: rgb(0, 0, 0);"> **“Novo”**</span>**<span style="color: rgb(0, 0, 0);">.</span>

</td></tr><tr style="height: 127.781px;"><td style="height: 127.781px;"><span id="bkmrk--13" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 86px;">![](https://lh7-us.googleusercontent.com/phs_VnvVkcq2ZM-Nuu-Zy2nLCFMSyv31kO5rlkA3Vp704AO6KxiiFB95ytOOVRPa_OITf4WypXmyxwlNvgFF-tXF8ZKvlf6MFes7RIBtEra1spcGL-XwSgNpGqock-E1YqNXZv0ViZu02nuWU_RfUg)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">No pop-up aberto, iremos inserir o</span>**<span style="color: rgb(0, 0, 0);"> **“Nome”** </span>**<span style="color: rgb(0, 0, 0);">do documento.</span>

</td></tr><tr style="height: 57.7812px;"><td style="height: 57.7812px;"><span id="bkmrk--14" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 290px;">![](https://lh7-us.googleusercontent.com/lhYcwGl-FfxfgOkRYuNzrAQWSct6VNyWqFHMFHnykdTORzVWX7SqiOisoIoZ5xuOmxvjsY1UY4qPI7q0Mof8LyEsodZ-sBoopBSZB3ZnNy4Wh4kfNV5rBofjKm6v5Q7SDZrZ3KvP2YX_MjUNuxF8vQ)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Após isso, iremos inserir o </span>**<span style="color: rgb(0, 0, 0);">**“Tipo de documento”.**</span>**

</td></tr><tr><td><span id="bkmrk--15" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 364px; height: 195px;">![](https://lh7-us.googleusercontent.com/9qDclfv7xms0jJvrntmgPUsg0_6drL8IMsCrvcoBmiMuclL_MEm46vxXod7AALxjTwQ46YO9XTm8lJX3mhSaNcBiw6Vmbxr9Z6lQfJgEOtwDwHGovbcwBxPwN4itgiBINFSNOB0CZSk2LYHsh9bIOg)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);"> Em seguida, iremos ate o campo de </span>**<span style="color: rgb(0, 0, 0);">**“Arquivo”** </span>**<span style="color: rgb(0, 0, 0);">e iremos clicar no símbolo de upload para escolhermos o arquivo. Em seguida basta clicar em</span>**<span style="color: rgb(0, 0, 0);"> **“Enviar”**</span>**<span style="color: rgb(0, 0, 0);">.</span>

</td></tr><tr><td><span id="bkmrk--16" style="font-weight: normal;"><span style="font-size: 9pt; font-family: 'Open Sans', sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 343px; height: 204px;">![](https://lh7-us.googleusercontent.com/Es9siuhSLT6a4vzLxOkkTdZu2NMkKKqa3mtd00fbWmtUIH9Xl8VAQAhaZaiRvBnkBKr8u0LVvn9DhehWqzr8jv_4oP9D-giBzK26fAJgliYRTTmerohvJQBVi5Ka0JbGNZqyBiK2e6fjY_mrC64zuA)</span></span></span>

**<span style="color: rgb(0, 0, 0);">**Ação:** </span>**<span style="color: rgb(0, 0, 0);">Com o documento selecionado, basta clicar em</span>**<span style="color: rgb(0, 0, 0);"> **“Salvar”** </span>**<span style="color: rgb(0, 0, 0);">ou em </span>**<span style="color: rgb(0, 0, 0);">**“Salvar/Novo”** </span>**<span style="color: rgb(0, 0, 0);">em caso de possuir mais um documento.</span>

</td></tr></tbody></table>

#### <span style="color: rgb(0, 0, 0);">**2.1 Alterações**</span>

### <span style="color: rgb(0, 0, 0);">**3 **Regras de Negócio****</span>

#### <span style="color: rgb(0, 0, 0);">****3.1 **Arquivo de entrada do robô******</span>

##### <span style="color: rgb(0, 0, 0);">**3.1.1 XLS**</span>

<table border="1" id="bkmrk-descri%C3%87%C3%83o-propriedad" style="width: 100%; border-collapse: collapse; height: 64.125px;"><colgroup><col style="width: 50.0508%;" width="60"></col><col style="width: 49.9492%;" width="81"></col></colgroup><tbody><tr style="height: 37.375px; background-color: rgb(41, 127, 213);"><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**DESCRIÇÃO**</span>

</td><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**PROPRIEDADE**</span>

</td></tr><tr style="height: 26.75px;"><td style="height: 26.75px;"></td><td style="height: 26.75px;">  
</td></tr></tbody></table>

##### <span style="color: rgb(0, 0, 0);">**3.1.2 XML**</span>

<table border="1" id="bkmrk-descri%C3%87%C3%83o-propriedad-1" style="width: 100%; border-collapse: collapse; height: 64.125px;"><colgroup><col style="width: 50.0508%;" width="60"></col><col style="width: 49.9492%;" width="81"></col></colgroup><tbody><tr style="height: 37.375px; background-color: rgb(41, 127, 213);"><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**DESCRIÇÃO**</span>

</td><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**PROPRIEDADE**</span>

</td></tr><tr style="height: 26.75px;"><td style="height: 26.75px;"></td><td style="height: 26.75px;">  
</td></tr></tbody></table>

##### <span style="color: rgb(0, 0, 0);">**3.1.3 FILTROS**</span>

<table border="1" id="bkmrk-descri%C3%87%C3%83o-propriedad-2" style="width: 100%; border-collapse: collapse; height: 64.125px;"><colgroup><col style="width: 50.0508%;" width="60"></col><col style="width: 49.9492%;" width="81"></col></colgroup><tbody><tr style="height: 37.375px; background-color: rgb(41, 127, 213);"><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**DESCRIÇÃO**</span>

</td><td style="height: 37.375px;"><span style="color: rgb(255, 255, 255);">**PROPRIEDADE**</span>

</td></tr><tr style="height: 26.75px;"><td style="height: 26.75px;"></td><td style="height: 26.75px;">  
</td></tr></tbody></table>

#### <span style="color: rgb(0, 0, 0);">**3.1 **Arquivo de saída****</span>